Cancellation policy
Cancellation terms for purchase options
This English version is provided for convenience. The German version is legally binding.
General
Our products and services consist mainly of digital content, digital files, store templates, concepts, branding services, advertising materials, guides and individually prepared services relating to building and setting up an online store.
After the order is completed, depending on the purchase option booked, we promptly begin processing, creating, personalizing, providing or delivering the digital content and services.
No cancellation after order completion / start of processing
Cancellation of the order is excluded once processing, creation, personalization, preparation, digital provision or delivery has begun.
This applies in particular as soon as an order has been processed internally, prepared, personalized, uploaded, provided via link, delivered digitally or a service has begun.
Since our services are prepared and provided digitally shortly after ordering, subsequent cancellation after processing has begun is not possible.
Digital content and services
For digital products, digital content and digital services, the statutory right of withdrawal may expire if the customer has expressly agreed that we begin performing the contract or providing the digital content before the withdrawal period expires, and the customer has confirmed that they thereby lose their right of withdrawal.
This applies in particular, but not exclusively, to:
ready-made online stores
store files / ZIP files
digital guides
PDF guides
branding and logo services
store policies
TikTok Ads Packs / advertising materials
product lists and product selection
individually prepared store content
setup and support services
Services already provided or begun
Once digital content has been provided, made available for download, transmitted via link, or services have begun or been completed, returns, cancellation or refunds are excluded, provided that the right of withdrawal has effectively expired.
In this case, no refund is given, as the ordered digital service has already been performed, prepared or made accessible to the customer.
Missing customer data
For certain services, we need information from the customer, for example full name, company name, store name, desired niche, access credentials, staff access or details via a form.
If this information is not provided, is incomplete or is provided late, the processing time is extended accordingly. Missing or late cooperation by the customer does not constitute grounds for cancellation or refund.
Subsequent change requests
Subsequent change requests may be reviewed and implemented depending on the package and scope of services booked. Additional services not included in the package may be charged separately.
There is only a claim to unlimited changes, permanent support or subsequent extensions if this is expressly part of the booked package.
Statutory rights
Statutory consumer rights remain unaffected, insofar as they have not been effectively excluded or have not expired. These cancellation terms apply in addition to our withdrawal policy, our terms and conditions and the respective product descriptions.
As of: 25/06/2026
